Privacy Policy

Overview

Futechworld operates a financial education platform focused on budget communication and money management skills. We're based in Bảo Lộc, Lâm Đồng, Vietnam, and serve students primarily in the Vietnamese market.

This policy explains what personal information we collect, why we need it, and how we handle it. We've written this in plain language because privacy shouldn't require a law degree to understand.

When you use our website, enroll in courses, or contact us, you share certain information with us. Some of this happens automatically through standard web technology. Other information you provide directly when filling out forms or creating accounts.

What Information We Collect

Information You Give Us Directly

When you interact with our platform, you might provide:

• Name and contact details when registering for courses or newsletters
• Email address for account creation and course access
• Phone number if you request callback consultations
• Payment information when enrolling in paid programs
• Educational background and goals during intake assessments
• Questions and feedback through contact forms or support requests

Information Collected Automatically

Our website collects technical data through standard web protocols:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on site
• Referring websites and search terms used
• Course completion rates and learning progress

How We Use Your Information

We use collected information for specific purposes that support our educational services:

Course Delivery and Administration

• Creating and managing your student account
• Providing access to enrolled courses and materials
• Tracking your progress and issuing completion certificates
• Sending course updates and schedule notifications
• Processing enrollment and payment transactions

Communication and Support

• Responding to your questions and support requests
• Sending important updates about your courses or account
• Providing information about new programs that match your interests
• Conducting surveys to improve our educational offerings

Platform Improvement

• Analyzing how students use our platform to identify issues
• Understanding which course topics generate most interest
• Testing new features with selected user groups
• Optimizing course structure based on completion patterns

We don't sell your personal information to third parties. We don't use your data for purposes unrelated to educational services without asking first.

Data Storage and Location

Your information is stored on secure servers located in Vietnam and complies with Vietnamese data protection regulations. Some technical services we use may process data outside Vietnam, but only with providers that maintain adequate security standards.

Data Transfers

When we work with service providers outside Vietnam, we ensure they:

• Maintain security standards comparable to Vietnamese requirements
• Process data only for specified purposes
• Delete or return data when services conclude
• Notify us immediately of any security incidents

Your Rights Regarding Personal Data

You have significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this in a readable electronic format within 30 days of your request. There's no charge for your first request in a 12-month period.

Correct Inaccurate Data

If information we hold about you is wrong or outdated, you can update it through your account settings or by contacting us directly. We'll make corrections within 7 business days.

Delete Your Information

You can request deletion of your personal data, and we'll comply unless we have legal obligations to retain certain records. After deletion, you'll lose access to course materials and progress history.

Restrict Processing

You can ask us to temporarily stop processing your data while we investigate concerns you've raised about accuracy or usage.

Data Portability

For data you've provided directly to us, you can request a machine-readable copy to transfer to another service.

Security Measures

We take data security seriously and implement multiple protective layers:

Technical Safeguards

• SSL/TLS encryption for all data transmitted to and from our servers
• Encrypted storage of sensitive personal information
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Automated backup systems with encrypted storage

Administrative Controls

• Limited employee access to personal data on a need-to-know basis
• Background checks for staff with data access privileges
• Regular training on data protection and privacy practices
• Incident response procedures for potential security breaches

Account Security

You play an important role in protecting your account. Choose strong passwords that combine letters, numbers, and symbols. Don't share your login credentials with others. Log out when using shared computers. Contact us immediately if you suspect unauthorized access.

When We Share Information

We limit data sharing to situations that directly support our educational services or fulfill legal obligations.

Service Providers

We work with carefully selected third parties who help us operate our platform:

• Payment processors who handle enrollment transactions
• Email service providers for course notifications and newsletters
• Cloud hosting companies that maintain our servers
• Analytics tools that help us understand platform usage
• Customer support software for managing inquiries

These providers are contractually required to protect your data and use it only for specified purposes. They cannot use your information for their own business purposes.

Legal Requirements

We may disclose information when required by Vietnamese law, including:

• Responding to valid legal processes like court orders
• Cooperating with law enforcement investigations
• Protecting our legal rights in disputes
• Preventing fraud or security threats

Business Transfers

If Futechworld is acquired or merges with another organization, your information may transfer to the new entity. We'll notify you before this happens and explain any changes to how your data is handled.

How Long We Keep Your Data

We don't keep personal information longer than necessary. Retention periods vary based on data type and purpose:

When retention periods expire, we securely delete or anonymize data so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and platform improvement.

Compliance with Vietnam Regulations

Futechworld operates under Vietnamese law and complies with relevant data protection regulations including the Law on Cybersecurity (2018) and related decrees.

Vietnamese Data Residency

As required by Vietnamese regulations for domestic service providers, we maintain primary data storage within Vietnam's borders. Student records, course data, and account information are stored on servers located in Vietnamese data centers.

Cross-Border Data Transfers

When we use international service providers (such as email platforms or payment processors), we ensure these transfers comply with Vietnamese requirements for data protection and security.

Government Requests

We cooperate with Vietnamese authorities when legally required but carefully review all requests to ensure they're valid and properly authorized. We'll notify affected users unless prohibited by law.

Privacy for Younger Students

Our courses are designed for adults and we don't knowingly collect information from children under 16 without parental consent. If we discover we've collected data from a child without proper consent, we'll delete it promptly.

For students aged 16-18, we recommend parental involvement in course enrollment decisions, though it's not legally required.

Changes to This Policy

We update this privacy policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when the most recent version was published. We encourage you to review this policy periodically to stay informed about how we protect your information.